Medal Paints (Pty) Limited is a well-established and reputable company that has been manufacturing a wide range of decorative paints, protective surface coatings and allied products for over 30 years. We are an ISO 9001: 2008 registered company. Our company manufactures a wide range of high quality paints which are also made and marketed under the Build it brand name.


Medal Paints will guarantee the following Build It products to the consumer subject to the terms and conditions as set out below:


1. Build it Urban Range


Product Description
Guarantee Period
Urban Water Based Gloss Enamel
12 Years
Urban Superior Wall Paint
12 Years
Urban Ceiling Paint
12 Years
Satin Sheen Acrylic
12 Years
Acrylic Roof Paint
12 Years
Urban Texture Paint
12 Years
Super Acrylic PVA
8 Years
High Gloss Enamel
8 Years
Eggshell Enamel
8 Years


2. Build It Range


Mid Sheen Acrylic
8 Years
Acrylic Roof Paint
8 Years
Walls and Ceilings
8 Years


3. Prior to applying for a guarantee, the consumer is requested to contact Medal Paints (Pty) Ltd on +27 0860063325 or +27 011 6615700 to furnish the purchase/s made and personal details.  Our Technical Department will then inspect the site and issue specifications for the scope of work to be carried out in accordance to the relevant product data sheets.


4. Medal Paints will provide replacement paint for the re-application of the coating, as may be deemed necessary to repair the Paint Failure.


5. Paint Failure will mean complete removal of the coating from the substrate. For example, the delamination of paint from a substrate or delamination of paint from one coat to another.


6. Paint failures such as blistering, chalking, cracking, durability of the sheen and durability of colour (including fading and yellowing), shall be subject to the reasonable wear and tear criteria as specified by Medal Paints.


7. This guarantee will not cover any indirect or consequential damage/s.


8. The guarantee will only be valid if the ‘maintenance coat’ of the above products is done every 48 months and these are done within accordance with the approved technical specifications and preparation methods including paint systems recommended.


9. The following products must be strictly used for its sole purpose and application(s) namely:


Product
Purpose
Urban Water Based Gloss Enamel
Interior walls and trim
Urban Superior Wall Paint
Exterior walls
Urban Ceiling Paint
Interior and exterior ceilings
Satin Sheen Acrylic
Interior walls and ceilings
Acrylic Roof Paint
Exterior roof surfaces
Urban Texture Paint
Exterior walls
Super Acrylic PVA
Interior and exterior walls and ceilings
High Gloss Enamel
Interior and exterior walls and trim
Eggshell Enamel
Interior walls and trim
Mid Sheen Acrylic
Interior and exterior walls and ceilings
Acrylic Roof Paint
Exterior roof surfaces
Walls and Ceilings
Interior and exterior walls and ceilings


COMMENCEMENT AND DURATION


1. This guarantee shall commence on the date that the consumer registers the guarantee with Medal Paints in writing by furnishing the relevant information to: sales@medal.co.za or info@medal.co.za. The guarantee will only be valid if a product/s is registered with Medal Paints within 30 (thirty) business days from date of purchase.


2. The guarantee will only come into effect once our technical department has inspected the project / site where the substrate/s needs to be repainted.


APPLICATION


1. This guarantee shall only be applicable where:

a. Application work has been done in accordance with the instructions provided on the technical data sheets concerned with regards to preparation and application. These data sheets are available on request.

b. The consumer has followed the recommended surface preparation and used the recommended products for the surface preparation prior to the painting of the surface.

c. The consumer has used the entire paint system recommended by Medal Paints, i.e. plaster primer, universal undercoat (where applicable) and top coat/s of paint.

Note: Application work shall include all elements of surface preparation prior to application of the coating, as well as the process of application.


LIABILITY - REPLACEMENT VALUES for 12 year guaranteed products


1. In the first two years after Commencement Date: Full product replacement only.

2. From the third year to sixth year: 50% of replacement product only.

3. From seventh year to tenth year: 25% of replacement product only.

4. From eleventh year to the end of twelfth year: 5% of replacement product only.

5. The replacement cost shall be the cost of the paint at the time of the claim. The consumer shall be liable for the balance of the replacement costs.


LIABILITY - REPLACEMENT VALUES for 8 year guaranteed products


1. In the first two years after Commencement Date: Full product replacement only.

2. From the third year to fifth year: 50% of product replacement only.

3. From sixth year to end of eighth year: 25% of product replacement only.

4. The replacement cost shall be the cost of the paint at the time of the claim. The consumer shall be liable for the balance of the replacement costs.


EXCLUSIONS


Medal Paints shall not be liable for:


1. Damage to the paint system arising from external causes outside Medal Paints control such as, but not limited to, severe heating, severe pollution, intentional mechanical damage, incorrect cleaning materials used, neglect, fire, explosion, radiation, collision or other accident, acts of God, vandalism or other malicious damage.

2. The failure of any coating on any areas where paint equipment such as ladders and scaffolding have damaged the substrate or painted surfaces during maintenance work or accidental damage.

3. Damage to the coating arising from deterioration or movement of the substrate caused by any other substance or condition.

4. Colour fading at normal rates as determined by nature of environment and colour choice.


CLAIMS AND REPAIRS

1. Any claim made in terms of this guarantee shall be made within 30 (thirty) days of evidence provided by the consumer to Customer Care on 011 6615700 or 0860063325.

2. The consumer shall notify Medal Paints of the claim and provide all details of the failure. Medal Paints Technical Department must be allowed to inspect such claims on site and within our quality control laboratories to validate such claim. Samples may be needed to be removed from affected areas by the technical services representative. The consumer shall not perform any repairs to the failure or tamper with any part of the failure of the coating. The consumer must provide all details of environmental conditions as well as the inspection methods carried out.Medal Paints will then entertain the claim if we believe such claim is valid in terms of the guarantee.

3. Medal Paints in its discretion will be entitled to control repair work and ensure all work carried out in accordance with the relevant technical specifications provided.

4. The consumer is at liberty to provide proof of purchase of such products at time of lodging the claim.